The perfect guest experience

We offer our complete health & wellness tourism hospitality consulting solutions across a wide range of hospitality sectors, including:

• Hotels and Resorts

• Food & Beverage outlets

• Spas, Balneo and Thalasso resorts

• Bed & Breakfast

• Boutique hotels, inns, and guest houses

• Timeshares

• Cruise Lines and more

We offer mystery shopper evaluation, consulting and training in the following areas:

• routine check-in and daily operations

• spa and wet area safety and operations

• therapist and spa staff credentials and training

• operational policies and procedures

• guest relations training

• staff / guest service communications (Spanish, german, english, french)

• standard operating procedures development, implementation and staff training

• operational optimization

• physical layout and walkways

• sanitation procedures and infection risk

• menu development, creations, training and evaluation

• staff training and competency

• spa housekeeping

• spa finances

• spa purchasing and inventory management

• wellness food & beverage and spa cuisine

• interdepartamental communications

as well as development services such as:

• spa concept development

• spa pre-opening

• spa FF&E

• support during

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